Frequently asked questions

Let’s face it, it’s no easy feat to remember the model of every single product we’ve ever bought. If you’re struggling to decipher the difference between the 4, 5 and 6 Series Pioneer, take a look at the images below for a front profile peek.

Simply use the "Fit My Vehicle" tool to view all the racks available for your vehicle.

We don't offer custom fitments. Our roof racks are specifically designed, engineered and tested to fit each make and model of vehicle. If you can't find what you're looking for on our site, get in touch with your nearest Rhino-Rack dealers that can be found on our dealer locator page.

Yes, you can find your roof rack instructions by selecting your vehicle using "Fit My Vehicle" and finding your roof racks. You`ll find all necessary documents under the documents tab on the rack page.

Many of our roof racks can easily be installed at home, however, we recommend some roof rack systems such as trackmounts and backbones are installed by an authorised Rhino-Rack dealer. Always follow the instructions and be aware some systems do not come with all the necessary tools for install. See our Fitting Times guide on which systems we recommend are installed professionally. If you have any issues installing a product, please contact your nearest dealer for help and refer to the instructions.

Most likely not. To ensure a safe and effective fitment, roof racks may vary greatly between vehicles depending on the roof design. To check cross compatibility, you need to know the product codes for your current system and cross-reference that information with the product breakdown on the systems available for the new vehicle. While some roof racks will fit multiple vehicles if you are unsure you should visit your nearest dealer for further details.

In many cases, the roof racks will be compatible with the sunroof version of a vehicle. You should check if there is an "important note" on the roof rack system, as this will detail any considerations like sunroof compatibility. We recommend caution is taken when operating a sunroof with roof racks installed for the first time and be aware of how your cargo may affect the sunroof operation.

There are a number of things to consider when working out your vehicle’s load rating, and we want to help you understand the capacity of your racks and vehicle roof. Firstly, different vehicles have different roof ratings. You need to know the load rating of your vehicle. This information will be easy to find in your vehicle’s owners manual.

Secondly, there are a few different load ratings you need to understand. There are on-road and static ratings for all vehicles, as well as off-road ratings for vehicles that can travel off-road.

On-road refers to the load rating of a vehicle when traveling on a sealed road.

A static rating is the load rating of a stationary vehicle, and is necessary if you’re using a rooftop tent for example.

The off-road load rating refers to a vehicle traveling on an unsealed road that does not contain a surface protection layer. Sometimes, manufacturers will list the load ratings in the vehicle’s Owners Manual, however, you can calculate the off-road load rating yourself using the formula provided in your product fitting instruction.

Lastly, it is important to remember, if you buy an accessory or holder and attach it to your rack or tray, you must also include the weight of these in your cargo allowance.

It is very unsafe to overload your vehicle. The “she’ll be right” approach is not appropriate in this context, and failure to follow the load ratings in each circumstance could result in damage to your vehicle, potential loss of your load, voiding warranty or insurance or cause traffic accidents. It’s illegal to overload your vehicle.

Our high-end roof racks have been designed with rubber inserts to reduce noise and prevent whistling. Incorrect installation is the most common cause of noisy roof racks. Check your product`s instructions to make sure the rubber strips are installed correctly in the channels both topside and underside of your roof rack bars. The rubber inserts should be cut to the correct length and fitted inside the channel so there are no gaps. Lastly, ensure your end caps are installed and locked before driving. Learn more here.
If the noise still persists, check with your nearest dealer for further options.

Do not take your vehicle through automotive washing stations with your roof racks installed. Hand wash the racks with soap and water. Do not use any abrasive materials. If in doubt check your product instructions.

Yes, you can find all relevant the documents on the products page under the "documents" tab.

Rhino-Rack accessories are compatible with most roof racks fitted with a channel, however, you should check the roof rack compatibility on the product page to find out if a fitting kit is required.

Most Thule and Rhino-Rack accessories are cross compatible though there may be some exception, we recommend you use Rhino-Rack accessories for our roof racks as they are specifically designed for this purpose. However, if you already have an accessory you want to fit we recommend you visit a Rhino-Rack dealer, they can help you with a fitting kit to fit the accessories to our roof racks.

Check the product roof rack compatibility as some accessories will fit, otherwise, you can use a VA bar adaptor to mount Vortex accessories to your Pioneer System.

Yes, you can order replacement keys through your nearest dealer or you can get replacement locks.

Yes, check out our MasterKey range you can easily replace the locks on your racks and accessories with one key.

You can order spare parts from your local dealer. Your local dealer should be able to identify the part number required and order it for you. Otherwise, you can find part numbers in the fitting instructions provided with your product.

We do not sell directly to customers, however, you can find your Local Dealer or view a list of our International Dealers.

Please contact your local dealer for questions regarding specific vehicle fitments, returns, or product faults.