We use cookies and similar technologies, such as pixels, ad tags and tracking technologies on our websites https://www.rhinorack.com/en-au/, https://www.rhinorack.com/en-us/, https://www.rhinorack.com/en-nz/, https://www.rhinorack.com/en-de/.
What are cookies and why we use them?
Cookies and similar technologies are pieces of information stored directly on the device you are using.
A cookie is a small file placed on your device that contains an alphanumeric identifier. The identifier in a cookie helps us manage and report on your interaction with our website and products.
A pixel is a tiny image that may be found within webpages and emails. We use pixels to learn more about your interactions with the web or email content, including access and use to ads and links. Pixels also enable us and third parties to place cookies on your browser.
Similar technologies are other tracking technologies, such as mobile advertising IDs and ad tags used for similar purposes as cookies described above.
Information that we collect is used to keep count of your visits to our website, dates and times of visits and your current IP address, collect and report on statistical information, authenticate your login information, monitor or manage multiple usage of our website on your browser, collect information about websites that redirected or referred you to our website, and analyse your use or our website, your browsing and searching preferences. This helps us to provide you with a better experience when you use our website and allows us to improve our website, products and services.
Overall, cookies and other similar technologies are used for authentication, security, enabling functionalities such as preferences, features and services, customizing content for your, advertising, understanding and improving our performance, analytics, research and to improve our services, products and performance.
What type of cookies do we use?
We use two types of cookies: session cookies and persistent cookies. A session cookie lasts only for the duration of the session and expires when you close your browser. A persistent cookie remains on your device and helps us recognise you as an existing user. You should be able to clean persistent cookies by accessing relevant settings in your browser.
These cookies are known as "first-party cookies." If you do not wish to accept these cookies you may still use our website but your ability to use our website will be limited.
Strictly necessary cookies
These cookies are required for the operation of our website and enable you to log into your account on our website, make an online purchase of our products and payment for the products you wish to purchase on our website.
Analytical/performance cookies
These cookies allow us to collect data on website users, count the number of visits, see how users browse our website and analyse what preferences and interest they have. We use this data to improve our website and its functionality, and services, products and offerings displayed on the website.
Functionality cookies
These cookies allow us to recognise you as an existing user. This helps us to personalise your experience when you use our website, keep your signed in and remember your preferences (such as language and country).
Advertising/targeting cookies
These cookies allow us to record your visits to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We may share some limited aspects of this data with third parties, for advertising purposes. We may also share online data collected through cookies with our advertising partners. We use this data to provide you with the content which might be of specific interest to you. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
Third-party cookies
There are “third-party cookies”, used by advertisers and other third parties that deliver ads on our products to you. Third parties may place a unique cookie on your hard drive to enable the collection of information about you and your usage, such as how many times you have seen or interacted with their ads.
We do not have access to or control over cookies placed by advertisers and other third parties.
Third party cookies include:
Google Analytics – we use Google Analytics to collect data about the usage of our website. This data does not include personally identifiable information. Please refer to the Google privacy and cookie policies available on the Google website for further details.
Facebook – we use a Facebook pixel to obtain information regarding the activities of users who visit our web pages on or using Facebook. Please refer to the Facebook privacy and cookie policies available on the Facebook website for further details.
Netsuite – we use Netsuite as our business management platform. Netsuite uses cookies to collect analytics, help users to create and use their account and profile, including through the use of emails.
How to manage cookies
You can set your browser not to accept cookies, and use the settings on your browser to remove cookies from your browser and to refuse the setting of all or some cookies. In this case, some features on our website may not function or be available and your use or access of our website will be limited as a result. You may not be able to access all or parts of our website if you choose not to accept cookies or if you use your browser settings to block all cookies.
frequently asked questions
Have a question about our policy? We’ve compiled some of the most commonly asked questions and answers so you can travel safely with your equipment on your next adventure.
HOW DO I CANCEL MY ONLINE ORDER?
Simply email customerservice@rhinorack.com.au with your Order number and request that it be cancelled. Please place “Order Cancellation” in the Subject line of the email.
QUESTION NOT ANSWERED?
Please contact your local dealer for questions regarding specific vehicle fitments, returns, or product faults.
WHERE CAN I PURCHASE RHINO-RACK PRODUCTS? DO YOU SHIP INTERNATIONALLY?
We do not sell directly to customers, however, you can find your Local Dealer or view a list of our International Dealers.
IS IT POSSIBLE TO GET SPARE PARTS?
You can order spare parts from your local dealer. Your local dealer should be able to identify the part number required and order it for you. Otherwise, you can find part numbers in the fitting instructions provided with your product.
Need More help?
We have a range of resources to help guide you in selecting the perfect solution for your vehicle.
Whether you're looking for guidance on what roof rack is right for your vehicle or lifestyle or how to install some of our most popular products, explore our range of buying guides, installation videos and FAQs for more information.
